Refund Policy

At Dirty Duck Car Washing Store, we strive to provide high-quality services to our customers. However, if you are not satisfied with our services, we offer a refund policy under the following conditions:

1. Refund Eligibility You may be eligible for a refund if you are not satisfied with our services and you meet the following conditions:

• You notify us of your dissatisfaction within 24 hours of receiving our services.
• You provide us with a valid reason for your dissatisfaction.
• You provide us with the opportunity to address your concerns and to make any necessary corrections.

2. Refund Process To request a refund, please contact us at [contact information]. We will review your request and notify you of our decision within 3 business days. If we approve your refund request, we will issue a refund to the payment method you used to pay for our services.

3. Refund Amount The amount of your refund will be determined based on the nature and severity of your dissatisfaction. We reserve the right to withhold a portion of your refund if we believe that we can address your concerns and make any necessary corrections.

4. Refund Limitations We do not offer refunds for our services in the following circumstances:

• If you fail to notify us of your dissatisfaction within 24 hours of receiving our services.
• If you refuse to allow us to address your concerns or to make any necessary corrections.
• If your dissatisfaction is due to circumstances beyond our control, such as weather conditions or pre-existing damage to your vehicle.
• If you violate our terms and conditions.

5. Dispute Resolution If you are not satisfied with our decision regarding your refund request, you may escalate the issue to a supervisor or manager. If we are still unable to resolve the issue to your satisfaction, you may file a complaint with your credit card company or other payment provider.

If you have any questions or concerns about our refund policy, please contact us.